Feedback and Testimonials
We believe that our Team do a very good job at providing every Patient with the best possible experience. They are very talented BUT they are not mind-readers. We promise that if YOU have some feedback or an observation to make and you are willing to share it with us we will take the time to read it. That is because when you take the time to tell us how well you think we are doing we take the time to pay attention and respond accordingly.
There are two different ways that have been designed for you to do that. They only take a few moments ……..
The Family and Friends Test can be done at any time by our Patients. It is an easy way for us to find out what things are working for Patients (so we can keep doing them) and what things we might be able to do better. The Testimonials Section is usually used when Patients have completed their Treatment. Either way when we have your responses to share with them, you provide our whole Team with valuable information.
family and friends test
The NHS is always interested to learn about the experiences of people who use its services. We support that effort wholeheartedly.
The Family and Friends Test (“FFT”) is an NHS standardised format for users to provide feedback about their most recent Medical experience (GP, Dentist, hospital etc….). Our Patients know that we conduct a program periodically which ensures that all Patients attending our Practice have a regular opportunity to complete the FFT Form.
We also make them aware of the programme via SMS, as well as here on our website. You can review our most recent FFT results here. (see attached results for last cycle of FFT results).
You can also visit the NHS England website that provides more information on the FFT and compare our results to the National FFT results compiled by NHS England NHS England FFT.
You are welcome to complete an FFT Form now, if you wish. Just click on the button here. Feedback Form
Testimonials are personal comments which a Patient has decided to share, relating to their experience as a Patient. They can be brief, or more detailed – we do not mind. Although some Patients provide Testimonials during their Patient Journey, most choose to share their thoughts once they have finished treatment and have their new smile. What you choose to provide will be published here. You can review the Comments of others here. Testimonials
NOTE THAT if you include your name we will only include your first name or initials on publication.
It is not our intention to restrict what you choose to say. However, we ask that you always express your views in a respectful way. Where your view or concern is really personal to you we suggest you consider whether they should actually be dealt with under our Questions, Concerns, Complaints Section. Complaints
To leave your Comments just fill out the form here >. Once you are happy with it click “Submit”